Frequently Asked Questions
Everything you need to know about shopping with Isetan.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website.
What is your return policy?
Items can be returned within 30 days of purchase provided they are in their original condition, unused, and with all tags attached.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
Are the products sold on your site authentic?
Absolutely. As a premier department store, we source all products directly from authorized brands and manufacturers to guarantee 100% authenticity.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Please contact our customer service team within 1 hour of placing your order if you need to make changes.